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WELCOME TO

The Customer Obsession Advantage

The Customer Obsession Advantage is an organization dedicated to helping companies achieve transcendent business results through Customer Obsession.

Founder – Marbue Brown

ABOUT

Company Mission

We help companies achieve transcendent business results through Customer Obsession

Our Services

The Customer Obsession Barometer

Syndicated annual study to rank 100 major brands versus the Customer Obsession Continuum, and provide a composite score that quantifies each company’s Customer Obsession quotient.

Advantage Circles

Compare notes with 5-7 peer executives from other companies on the Customer Obsession journey in a monthly session moderated by Blueprint for Customer Obsession author Marbue Brown.

Advantage Roadmaps

Build a roadmap to join the ranks of Customer Obsession icons based on the eight differentiators that define Customer Obsession defined in Blueprint for Customer Obsession.

What People Are Saying

“Marbue Brown is one of the best CX leaders I’ve had the pleasure of knowing. He is constantly thinking about how to advance a customer-obsessed culture at every turn.”
Bill Staikos, Bill Staikos, SVP, Medallia

Questions? We can help!

Differentiate your brand with Customer Obsession. The Customer Obsession Advantage will guide every step of the way