News & Media

Broadcast Interviews

Marbue Brown Talks Super Bowl Ad with Gordon Deal
KOA (1)
Listen to "Patricia and Marbue Brown and his new book, Blueprint For Customer Obsession" on Spreaker.
Marbue & Frankie discuss bank closures (starts near 20 minute mark)
Listen to "Marbue Brown "Blueprint For Customer Obsession" & Super Bowl Ads, Emmi Fortin "Who Is Your Red Dress?" & Love Addiction" on Spreaker.
The Frankie Boyer Show - Marbue Brown - Blueprint For Customer Obsession & Super Bowl Ads
Listen to "Marbue Brown "Blueprint For Customer Obsession" and licensed dietitian and functional medicine expert Julie E." on Spreaker.
The Frankie Boyer Show - Marbue Brown - Discusses Chances That Southwest Airlines Will Make A Comeback
Marbue Brown and Lou Hutt talk Super Bowl Ads on SiriusXM 126
Marbue Brown and Ray Horner talk EV Price Wars and Layoffs
Marbue Brown interview on This Morning with Gordon Deal.
Marbue Brown Interview with Rick Dayton on KDKA
Marbue Brown Interview with Rick Dayton on KDKA
Marbue Brown on KFBK Morning News Show
Marbue Brown with KCBS Anchor – Margie Share
iHeart
Marbue Brown on America in the Morning with John Trout on Westwood One
Marbue Brown on WSBA Morning News with Gary Sutton
Interview with Gordon Griffin on 660AM The Answer.
Marbue Brown and Zachary Barnes Discuss the impact of layoffs on holiday shopping
Marbue Brown and Zachary Barnes Discuss the impact of layoffs on holiday shopping
Marbue Brown offers tips for businesses of all sizes on how to develop and maintain customers
Marbue Brown interview with Ken Broo on 700 WLW

News

WSJ – What Consumers Need to Know About the Capital One Discover Deal
Capital One-Discover merger may face stiff antitrust review in Washington
Discover’s merger with Capital One may mean luxe lounges, better service, plus more perks
Are Your Customers Obsessed with You and Your Company?
The future of banking: Overhauling customer experience strategies
Can Inflation Be Good for the Economy? 3 Ways It Is and 3 Ways It Isn’t
Marbue Brown of The Customer Obsession Advantage On How to Build Lasting Customer Relationships
Fast-food dining rooms losing luster as companies focus on ‘digital guest experience’
Are fast-food dining rooms a thing of the past?
45% Say They’ve Never Used AI
5 Proven Ways Enhance Restaurant Employee Appreciation
Strategies for Reducing Record-Level Employee Stress
Will the collapse of two U.S. banks be followed by more? Former Baltimore bank CEO & others say no, for now
Should I pull my money out of the bank? What to know about bank failures
What every consumer should know about bank failures
Shep Hyken’s Top Ten Business Books for 2022
What JPMorgan CEO Dimon Is Learning From Amazon
Jeff Bezos and Jamie Dimon: Best of Frenemies
Chase names former Amazon exec as head of customer experience
10 things you need to know before European markets open
Chase Hires Amazon Customer-Service Exec as Digital’s Rise Reshapes Branches
Chase’s Brown wants customers to feel like they accomplished goals
JPMorgan Chase poached an executive from Amazon to lead its customer experience

Keynotes

Delivering Customer Obsession In Times Of Disruption

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